Sales were targeted at business, education, public sector and consumer markets, with sales being made online , via telephone and mail order catalogue. Misco was founded in New Jersey , United States, and ran a business of mail order sale of computer supplies and accessories. The effects of the beginning of the s recession led Electrocomponents to sell Misco at a loss in the beginning of [ citation needed ]. In , Global, now known as Systemax, began a program of restructuring. This would see its newly acquired Simply Computers business merge with Misco's operation in the United Kingdom in Wellingborough by February The brick and mortar outlets founded by Simply were gradually closed down, a symptom of consumer trends moving away from the High Street and to online [ citation needed ].

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MSPs can attend this event for free. Sign up. In this exclusive research report we take a look at how vendors, distributors and VARs are adapting to the new world. We explore the new set of skills, processes and tools they will need in order to execute in a way that is not only efficient but also profitable for the long term. Running a successful managed services business is all about managing relationships. You need to constantly ensure you are meeting your customers' needs or they will take their IT business elsewhere.

Read on to find out how. UK reseller Jigsaw24 has ambitions to expand into Germany this year, two years after transforming the company from a mail order catalogue business to one of the UK's top Apple partner. But organic growth is most definitely something that we think we're able to deliver.

As a tactical short-term move, finding ourselves offices that we can transact from is on the table. Before mulling an international expansion, Bodill has been on a recruitment drive to fill the UK business with more experience. Last year, Jigsaw24's headcount grew from to Formerly a sales director at Phoenix IT Services and Daisy, Bodill has brought several of his former colleagues over to the Nottingham-based firm. And as part of the business transformation, Bodill has also expanded Jigsaw24's vendor base to support its core Apple portfolio.

So we're busily building our relationship with Cisco Meraki, and we also need to be able to offer some Microsoft products too, so we're building a base of Microsoft Azure with our customers.

The other two are very well known, highly regarded and highly respected businesses". However he said Jigsaw24's previous reputation in the channel as a catalogue "Misco-like" business means that it has "gone under the radar".

They are by their own proclamation a consumer electronics business. And they're really trying to do that for the right reasons, which is that more and more people are adopting Apple infrastructure and Apple products into their environment. And they want to make sure that they get the right experience. And to be fair, they do genuinely follow through on that. Jigsaw24 has a year relationship with Apple. Despite its efforts to work with new vendors, Apple still accounts for 70 per cent of revenues.

Although Jigsaw24 is not as well known as Computacenter and CDW in the channel, Bodill said that the firm's long ties with Apple means that it is better placed than the competition to meet customer expectations for Apple.

I'm not just talking about the technicalities of rolling out an Apple device versus rolling out a Wintel device, it's also about the emotional side of it. There is something about the brand.

So I would differentiate Jigsaw on the basis of our reputation and that we deliver Apple in a way that goes along with the premium feel of the brand. Nordic IT services firm signs new agreement with Big Blue which will see it bring more of its IT infrastructure services in-house.

Amsterdam firm claims it's a 'top three' global player after major acquisition. Solution Provider. View all events. Sign up to receive email alerts about our events Sign up. Is the channel on track for a successful transition? It's all about relationships: Three ways to report your way to better business relationships Running a successful managed services business is all about managing relationships. View all whitepapers. Nima Green 09 March Tweet. Send to. Zoom reveals scale of lightning growth in Q1 results Revenue skyrockets per cent Vendor 03 June Dutch AV integrator Kinly snaps up the UK's largest player Amsterdam firm claims it's a 'top three' global player after major acquisition Solution Provider 02 June All this talk about 'what is the new normal?

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Jigsaw24 on transforming from a 'Misco-like' catalogue firm to the UK's top Apple reseller

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